Tim of Laguna Beach was recently away one weekend on a Golf Tournament. He and his wife returned home relaxed and happy from a weekend well spent. Unfortunately, they returned home to a very bad slab leak that took over their entire downstairs home. Hallway from the front door that lead to their living room, kitchen and downstairs bathroom and one downstairs bedroom was all wet. The carpet in the living room was still squishy with water and the hardwood flooring in the hallway and kitchen had already begun to buckle and warp. This clearly wasn’t the ending either wanted from their fun weekend, but thankfully Tim had a strong idea of what to do. He instructed his wife to get in touch with SERVPRO as he set to work to help contain the damage.
Below are the great things Tim did to help keep his home from further damage:
- He shut off the water to his home since he wasn’t aware of where the water was coming from at first.
- He turned off the circuit breakers to avoid possible electrical shock throughout the home.
- He started to remove as much excess water as he could from the carpet with towels and sheets. Removing some of this excess moisture before we get there would help from the water spreading to furniture that is resting on the carpet.
- He wiped down the hardwood flooring area and opened doors and windows to get a natural ventilation to the house for airflow.
- He lifted his long curtains in his living room off the ground to help avoid those soaking up water from the carpet and possibly ruining his curtains.
- He also called a plumber to come straight away and figure out exactly what is was that caused all the damage.
Now, even though Tim did all these great things, there were a few more he could have done to better save himself from damage. Unfortunately, he didn’t place anything between his carpet and furniture, so when we came to the site, we immediately had to take couches and tables out of the house to be restored off site. The water had crept up the legs of the tables and into part of the fabric of the couches. Thankfully, we were able to restore these items like it never even happened.
Next, Tim should have lifted any wires off the ground once the electrical was turned off. Things like computer towers on the ground, power cords and lamp wires or TV cords were still on the ground, and those things, once the power is turned off, should also be lifted off ground to avoid further damage.
Upon getting to his home we were able to see he did a great number of things right that benefited both himself from further damage as well as us in being able to aid him faster. His home had to be redone with flooring and a few furniture items restored, but things could have been a lot worse if he had come home later, didn’t do half of what he did, or worse, if he had never called SERVPRO. Our response time was within two hours from initial contact and the work to dry, repair and refurbish some of his furniture took less than a month. He was able to file his claim, get his home back to normal and rest easy upon his next Golf Tournament.