When a large property manager had a fire sprinkler line crack in a building they manage, they knew to call SERVPRO of Laguna Beach. The pipe had cracked on in the ceiling of the third floor flooding the third level. The water then followed the path of least resistance and found the pipe chases in the concrete floors in between levels. This allowed the water to quickly travel down to level 2 and eventually level 1. As the water reached the ceiling of the level below it quickly began to spread out across the firewalls. It also used the piping from the plumbing and electrical conduit to quickly transport it to other areas of the building. The water cascaded into light fixtures, AC duct manifolds and registers. From there it landed on computers, desks and furniture damaging work product and sensitive documents that were the work of professionals like doctors and attorneys. Fortunately the building engineers were able to shut off the fire sprinklers within 10 minutes of the break.
SERVPRO of Laguna Beach responded in force. Within 20 minutes of getting the call our crews arrived with 9 extraction units to quickly remove the standing water from the carpet and terrazzo flooring systems. Once the major water was removed the electrical systems were checked for safe operation. Fortunately the buildings electrical system was not compromised and we were able to pull auxiliary power from a nearby electrical panel. Once the electricity was secured a project manager walked the job with the building engineer showing him the building materials that had soaked up the water and needed to be thoroughly dried to prevent and inhibit mold growth. A drying plan was constructed and the equipment began to make its way to the building.
Initially refrigerant dehumidifiers and air movers were used to quickly remove the excess humidity in the building. However once they reached their maximum drying efficiency, they were quickly replaced with desiccant dehumidifiers. In addition air movement was reduced as materials reached their moisture equilibrium (fancy word for dry normal).
The property manager was shocked. You see, not too long ago they used to use a company that would always demolish any wet building materials, this would result in expensive demo bills, prolonged restoration projects and upset tenants. The property manager would then have to discount rents in order to appease unhappy tenants. Some were even released from their leases. But why was this job any different? This time they selected SERVPRO to perform the mitigation and drying. At the end of the day, once everything was dry and the repair process was to begin, all that was needed was a few drywall patches and to replace the baseboard. The carpets were then cleaned and the final walk through completed.
How long did it take? From the initial call to completion of the restoration was only 7 days. The tenants were happy, the property manager was happy and the building owners were happy. The property manager remarked “from now on I will only call SERVPRO”.