SERVPRO of Laguna Beach Helps Rancho Santa Margarita Father Say Goodbye to Son

It is all too often that SERVPRO of Laguna Beach/Dana Point is called to a biohazard cleanup site. Most of the time the clean up with be sewage related water from toilets or a sewer back up, some sort of drug related clean up from a drug bust, Animal infestation, hoarding or chemical spills. Every so often SERVPRO of Laguna Beach/Dana Point is called to a job site that comes with a very particular background: Death.

Recently we were called to a job site where a young man was found dead in his home. We were not sure just what steps the family wanted to take, but we were informed that they wanted the affected area cleaned up immediately. We were hired on the spot for both sanitation and repairs and were able to get the job done from start to finish within a week. We pulled flooring where it was affected, sanitized it, and replaced all flooring and boarding that needed to be replaced. We returned the key of the deceased back to his next of kin and thought nothing else of it. We have done many jobs similar to this and have completed each one as swiftly and professionally as we can in order to accommodate the family and friends of those left behind by the deceased.

Yesterday we received a thank you call from the father of the deceased. He was impressed and thankful that we were able to take this stress off his shoulders while he and his wife were in the midst of the grieving process. It isn’t often that SERVPRO of Laguna Beach/Dana Point is called to jobs like this, but we were happy to help this family in their time of need. If you find yourself in a similar situation, please consider us to help your family by giving us a call at 949-831-6201 or visit our website here.

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SERVPRO of Laguna Beach/Dana Point Gives Back to the Community Through Racing.

At the start of every year SERVPRO of Laguna Beach/Dana Point lays in front of us a list of community services we would like to be involved in, either as sponsors, volunteers or organizers. With the year half over we have to go back and see our list and start checking some off. So far, we are happy to report that we have quite a few checked off our list:

 

  • Race on the Base 2016 in Los Alamitos proved to be both exciting and helpful. Some of our employees were challenge to run in a 10K (6.2 miles) to help benefit the Wounded Warrior & Rock for Vets Charity projects through the Los Alamitos Air Force Base.

 

  • OC Trail Runin Irvine pushed out employees even further to help raise awareness and funds to support the Irvine Ranch Conservancy. Running a total of 7.1 miles through the trails of the Irvine wild life really helped our SERVPRO of Laguna Beach/Dana Point employees connect with Mother Nature.

 

  • Continuing with the theme to pushing the limits, a few of our employees ran in the Southern California Terrain Race in Lake Elsinore. It was a 5K (3.1 miles), but it included over 15 obstacles such as rope climbing, wall jumping and getting down in the dirty mud. This community services was purely driven to help promote healthy life styles for everyone in our communities.

 

  • Finally coming back closer to home, SERVPRO of Laguna Beach/Dana Point took part in the Los Angeles City of Anaheim Angels 5K and fun Run to help benefit the Angel fund. The Angel fund included involvement with the improvement of Education, Healthcare, Art & Sciences and community related involvement for the youth in the Anaheim area.

 

  • After helping kids in Anaheim we went to Long Beach to do the Wrigley River Run 10K that helped raise funds for at risk youth in the Long Beach area through the Long Beach Neighborhood Foundation (LBNF).

 

  • Finally we recently were able to zone in on helping a community of people that is really close. The Hemophilia Walk in Los Angeles was amazing and helped to raise funds and awareness for those with various levels of Hemophilia.

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We have many more community involved runs, charities and events coming up through the next couple of months, so be sure to check in on our SERVPRO team and our events here. If you would like to get involved with us feel free to contact us at 949-831-6201 or online here. We would love to be more involved with our communities in and outside the Anaheim Area. To see a few snap shots of the fun we had in helping our communities, check out our pictures here.

Restoration Company Red Flags for Laguna Beach/Dana Point Residents

SERVPRO of Laguna Beach/Dana Point recently had the opportunity to go out to a job site in Newport Beach as a consultant for an insurance company. We arrived at the customer’s home to inspect the work of another restoration company that on been on site for several hours. The customer had a supply line to the toilet in the upstairs bathroom burst earlier that day. The water flooded the bathroom and a family room below. The carpet on both levels was soaking wet. The furniture was sitting on the soaking wet carpet.

The restoration company (Service First Restoration) had not even bothered to extract the water from the carpet or move the furniture from the carpet itself. When I asked them why, the technician in charge on site stated that the extractor was too heavy for him to lift by himself.  They had sent over only one technician to the job site. I recommended to the customer to get extraction immediately. Then the story changed. The technician said he didn’t even have an extractor on his truck. He said he would use a “shop vac” to extract the water from the carpet. These “shop vacs” are cheap and inexpensive and never get the job done properly, especially for the large loss this customer was going through at this time. That should have been the first red flag for the insured. The “restoration company” didn’t even have the correct tools to correctly remove the water.

The customer also had an extensive collection of displayed fine China and figurines worth thousands of dollars each. This is where the second red flag was waved. The restoration company didn’t do contents handling. They were going to call another company to handle it for them instead of having their own employees be trained and handle it right away.

Red Flag number three came as an extension to red flag #2; the “contents company” (Alpha) that was being brought on started talking about taking all the contents off site and wanted to bill thousands of dollars to store goods that the homeowner could have stored right on site.

After all of these red flags the customer decided she had enough and asked the other restoration company to leave. SERVPRO of Laguna Beach/Dana Point took over the project, started extraction of the moisture from the carpet straight away with the correct equipment.  Expertly packing the fine China and figurines and leaving them on site in the customer’s care and to the customer’s liking. We minimized the amount of damage and cost involved. Then we set up containment for drying and dust control and properly dried out the structure. Once this was complete, the restoration and repairs estimate was prepared and executed on time and on budget so as to benefit the customer entirely.

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Give SERVPRO of Laguna Beach/Dana Point a call at (949)-831-6201 or contact us online here.

Laguna Beach Multi-unit Complex Gets the SERVPRO Treatment

Recently SERVPRO of Laguna Beach/Dana Point responded to a water damage caused by a plumber working on a separate area of the building. The building was a multiunit apartment complex. This plumber was fixing a pipe that had burst in the slab. They had rerouted the line through the walls and had just turned the water back on, when disaster struck. Immediately after he turned the water back on a supply line under the kitchen sink burst, causing it to flood the upstairs apartment and cascaded down into the two apartments below.

The plumber, who also performs water damage restoration, tried to send their crews out and bill the owners insurance company. However, when the claim was reported SERVPRO of Laguna Beach/Dana Point was dispatched immediately. The restoration crew that the plumber had sent out was not capable of performing the job correctly. They gave no consideration to possible asbestos testing or abatement being needed. In addition, they did not have the correct tools to properly diagnose the extent of the water damage. They simply wanted to cut out all the dry wall in the entire unit and set up lots of equipment to dry the framing. Doing so would have displaced the families in all three affected apartments.

SERVPRO of Laguna Beach/Dana Point was able to help avoid an even larger disaster. We were able to dry most of the affected areas in place as well as prevented the families in the apartments from having to be moved out. This saved the insurance company and the building owner THOUSANDS of dollars in unnecessary expenses. Every day we see plumbing companies trying to start a division which does water damage restoration. Most of these companies do not have the first clue as to how to properly dry down a structure, minimize damage and prevent any further environmental exposures. They seem to think that all you have to do is set up air movers and dehumidifiers and bill the insurance company large amounts of money. So the next time you have a slide of water damage in your building, call the people who know how to get the job done right the first time and don’t have dollar signs in their eyes.

Call today at 949-831-6201 or contact us online here.

Check out a list of our qualifications here.

Laguna Beach & Dana Point firefighters: Thank You!

California based natives have to endure hot sweaty summers with the sun blazing down on long hot days while the night’s heat is still smoking throughout the long May through September months. It is too often that we forget that there is some one our community who fight the heat all year round and do so at any given moment. We at SERVPRO of Laguna Beach/Dana Point would like to take a moment to thank all of our local Firefighters for their hard work, sacrifice and endless effort throughout the year. It is through them and their resources that we are able to better understand fire safety for our community.  Be sure to take a moment to visit the Laguna Beach local Fire Department page here or the Dana Point Fire Department webpage here.

Based upon information from our local heroes, there are four main fire stations in Laguna Beach and two in Dana Point. These six stations work year round to be ready at a moment’s notice in case an emergency should arise, but to be better prepared, these stations went that extra step to care four our community by providing to us a Disaster Preparedness cheat sheet. It does more than cover Fires. It covers earthquakes, emergency safety kits, floods and even those wild fires that happen from time to time. They even make learning safety fun with a special kids zone here.

The Fire Departments in Dana Point take it further to keep us informed on information such as smoke alarms and just what we need to be on the look out for when it comes to use and maintenance. It is all too often that the disasters we encounter are a direct results from the steps in safety not taken. Also through the Dana Point Fire Website you can access information about SONGS (San Onofre Nuclear Generating Stations), which covers health and safety in Dana Point and in the surrounding cities as well such as San Clemente or San Juan Capistrano.

After all is said and done, with all the information provided to us as a community, what it boils down to is that we wants to say THANK YOU! Thank you to all involved in helping our community stay safe. To the fire fighting crews, the dispatchers who take the emergency calls, to the first emergency responders, the volunteers and the online information teams…THANK YOU! We are proud to work with you those endless hours to help keep our communities safe and disaster ready.

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SERVPRO and American Red Cross Partnership

A few years ago, in March 2013, SERVPRO and the American Red Cross began a partnership that would soon grow into a beautiful community based program. We recently renewed this partnership in January 2016 with a new outlook and new plan in place for how we will be able to help our communities even more. From last year’s push of assisting in a variety of home owners, business owners and commercial property owners in setting up an Emergency Readiness Plan (ERP), to the now working even more closely with supporting Disaster Responders for the Home Fire Preparedness Campaign.

This new way of helping our community is going to be wonderful to focus on the residential community. With our support with the Disaster Responders, it will make it possible for them to assist affected families with quicker relief, better information and more up to date technology by providing trained volunteers, supplies and the proper emergency response vehicles. As a huge bonus, our involvement will also help transform community sites into shelters.

Moving forward, SERVPRO of Anaheim West will be working closer with the local fire departments and fire safety companies to spread the word about the urgent need to be as best prepared as possible for when disaster strikes. We will now be an even bigger part of the community as we hoped we could be prior, as well as being able to continue to provide excellent service for existing services within the program, like ERPs and community based Fundraisers are just a few examples of the continuing work we provide, we will also be allowed to interact with the community on a multitude of levels. Be sure to be on the lookout for your local SERVPRO at the next school function, city fair, fire safety community course and many more to come.

For other community events we have coming up please see us here and to see past community event involvement please see us here. If you have any questions that you would like directly answered please give us a call at 949-831-6201.

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Wrigley River Run in Long Beach 2016

The Long Beach Neighborhood Foundation (LBNF) is a 501c3 nonprofit organization committed to organizing and sponsoring athletic events and programs in Long Beach that promote community involvement, education, tolerance, and a healthy non-violent lifestyle, particularly among the City’s at-risk youth. Some of our SERVPRO employees took part in this as a means to help raise awareness and growth. Great job everyone. Looking forward to next year already!

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If you are interested in getting in touch with us for other community involved events, please feel free to reach out to us here or give us a call at 949-831-6201. Se habla Espanol.