Restoration Company Red Flags for Laguna Beach/Dana Point Residents

SERVPRO of Laguna Beach/Dana Point recently had the opportunity to go out to a job site in Newport Beach as a consultant for an insurance company. We arrived at the customer’s home to inspect the work of another restoration company that on been on site for several hours. The customer had a supply line to the toilet in the upstairs bathroom burst earlier that day. The water flooded the bathroom and a family room below. The carpet on both levels was soaking wet. The furniture was sitting on the soaking wet carpet.

The restoration company (Service First Restoration) had not even bothered to extract the water from the carpet or move the furniture from the carpet itself. When I asked them why, the technician in charge on site stated that the extractor was too heavy for him to lift by himself.  They had sent over only one technician to the job site. I recommended to the customer to get extraction immediately. Then the story changed. The technician said he didn’t even have an extractor on his truck. He said he would use a “shop vac” to extract the water from the carpet. These “shop vacs” are cheap and inexpensive and never get the job done properly, especially for the large loss this customer was going through at this time. That should have been the first red flag for the insured. The “restoration company” didn’t even have the correct tools to correctly remove the water.

The customer also had an extensive collection of displayed fine China and figurines worth thousands of dollars each. This is where the second red flag was waved. The restoration company didn’t do contents handling. They were going to call another company to handle it for them instead of having their own employees be trained and handle it right away.

Red Flag number three came as an extension to red flag #2; the “contents company” (Alpha) that was being brought on started talking about taking all the contents off site and wanted to bill thousands of dollars to store goods that the homeowner could have stored right on site.

After all of these red flags the customer decided she had enough and asked the other restoration company to leave. SERVPRO of Laguna Beach/Dana Point took over the project, started extraction of the moisture from the carpet straight away with the correct equipment.  Expertly packing the fine China and figurines and leaving them on site in the customer’s care and to the customer’s liking. We minimized the amount of damage and cost involved. Then we set up containment for drying and dust control and properly dried out the structure. Once this was complete, the restoration and repairs estimate was prepared and executed on time and on budget so as to benefit the customer entirely.

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Give SERVPRO of Laguna Beach/Dana Point a call at (949)-831-6201 or contact us online here.

Laguna Beach Multi-unit Complex Gets the SERVPRO Treatment

Recently SERVPRO of Laguna Beach/Dana Point responded to a water damage caused by a plumber working on a separate area of the building. The building was a multiunit apartment complex. This plumber was fixing a pipe that had burst in the slab. They had rerouted the line through the walls and had just turned the water back on, when disaster struck. Immediately after he turned the water back on a supply line under the kitchen sink burst, causing it to flood the upstairs apartment and cascaded down into the two apartments below.

The plumber, who also performs water damage restoration, tried to send their crews out and bill the owners insurance company. However, when the claim was reported SERVPRO of Laguna Beach/Dana Point was dispatched immediately. The restoration crew that the plumber had sent out was not capable of performing the job correctly. They gave no consideration to possible asbestos testing or abatement being needed. In addition, they did not have the correct tools to properly diagnose the extent of the water damage. They simply wanted to cut out all the dry wall in the entire unit and set up lots of equipment to dry the framing. Doing so would have displaced the families in all three affected apartments.

SERVPRO of Laguna Beach/Dana Point was able to help avoid an even larger disaster. We were able to dry most of the affected areas in place as well as prevented the families in the apartments from having to be moved out. This saved the insurance company and the building owner THOUSANDS of dollars in unnecessary expenses. Every day we see plumbing companies trying to start a division which does water damage restoration. Most of these companies do not have the first clue as to how to properly dry down a structure, minimize damage and prevent any further environmental exposures. They seem to think that all you have to do is set up air movers and dehumidifiers and bill the insurance company large amounts of money. So the next time you have a slide of water damage in your building, call the people who know how to get the job done right the first time and don’t have dollar signs in their eyes.

Call today at 949-831-6201 or contact us online here.

Check out a list of our qualifications here.

SERVPRO of Laguna Beach Called to Water Damage Site

When a large property manager had a fire sprinkler line crack in a building they manage, they knew to call SERVPRO of Laguna Beach. The pipe had cracked on in the ceiling of the third floor flooding the third level. The water then followed the path of least resistance and found the pipe chases in the concrete floors in between levels. This allowed the water to quickly travel down to level 2 and eventually level 1. As the water reached the ceiling of the level below it quickly began to spread out across the firewalls. It also used the piping from the plumbing and electrical conduit to quickly transport it to other areas of the building. The water cascaded into light fixtures, AC duct manifolds and registers. From there it landed on computers, desks and furniture damaging work product and sensitive documents that were the work of professionals like doctors and attorneys. Fortunately the building engineers were able to shut off the fire sprinklers within 10 minutes of the break.

SERVPRO of Laguna Beach responded in force. Within 20 minutes of getting the call our crews arrived with 9 extraction units to quickly remove the standing water from the carpet and terrazzo flooring systems. Once the major water was removed the electrical systems were checked for safe operation. Fortunately the buildings electrical system was not compromised and we were able to pull auxiliary power from a nearby electrical panel. Once the electricity was secured a project manager walked the job with the building engineer showing him the building materials that had soaked up the water and needed to be thoroughly dried to prevent and inhibit mold growth. A drying plan was constructed and the equipment began to make its way to the building.

Initially refrigerant dehumidifiers and air movers were used to quickly remove the excess humidity in the building. However once they reached their maximum drying efficiency, they were quickly replaced with desiccant dehumidifiers. In addition air movement was reduced as materials reached their moisture equilibrium (fancy word for dry normal).

The property manager was shocked. You see, not too long ago they used to use a company that would always demolish any wet building materials, this would result in expensive demo bills, prolonged restoration projects and upset tenants. The property manager would then have to discount rents in order to appease unhappy tenants. Some were even released from their leases. But why was this job any different? This time they selected SERVPRO to perform the mitigation and drying. At the end of the day, once everything was dry and the repair process was to begin, all that was needed was a few drywall patches and to replace the baseboard. The carpets were then cleaned and the final walk through completed.

How long did it take? From the initial call to completion of the restoration was only 7 days. The tenants were happy, the property manager was happy and the building owners were happy. The property manager remarked “from now on I will only call SERVPRO”.

Here at SERVPRO it’s a pleasure to be part of a team dedicated to making customers happy! Check out our crew here or better yet, see what other happy customers had to say about us here.

Dana Point Mold Remediation

When purchasing a home for your family, one would hope that the home is in good condition and safe from all pollutants. Unfortunately, that is not always the case. SERVPRO of Dana Point was recently contacted by a local homeowner who was reaching out to us after noticing some discoloration in the flooring of his closet. He thought it might be related to a water leak of some sort. The sad result was that some water in the floor wasn’t the only thing that was discovered.

In an effort to sell the home the prior home owner had remodeled the bathrooms. The shower was improperly built using drywall and then tiling over the drywall. This type of installation is incorrect and will not hold water. Needless to say, every time they used the shower, the drywall was saturated in moisture. Once it reached maximum saturation the water then started to leak into other rooms, including the kitchen, lower bathroom, living room, adjacent bedroom and pantry. Capillary action caused the water to wick up the drywall and into other semi-porous building materials of the home. The constant supply of water and building material acted as a type of food source for the mold to be amplified. Extensive mold remediation had to be done throughout the home.

The process: Immediately, containment was set up with HEPA filtration and negative air pressure. The drywall, wood flooring, baseboard, door jambs and cabinetry all had to be removed and properly disposed of, with careful consideration being given so as to avoid cross contaminating the unaffected areas of the home. Mold growth on the framing was extensive. The framing was cleaned, sanded and HEPA vacuumed several times over to remove the extensive mold build up. After the physical removal of the mold the contained area was cleaned using wet wipe methods and HEPA vacuuming to ensure the removal of all mold spores that could be in the air or settled on other services.

Once the clean up process was complete an Industrial Hygienist then collected tape lifts and air samples to be examined in the laboratory. This is done to determine if the home is safe for the home owner and his family to return. The Industrial Hygienist gave the all clear and the homeowner and his family were able to move back home promptly. Over the next six weeks we performed extensive reconstruction to help this family get their kitchen and bathrooms back. Using the correct shower building methods of water proofing, mortar bed and tile installation to prevent this type of damage from ever happening again, SERVPRO of Dana Point was able to help the Harper family return to the place they called home, safely and free from mold.

For further information on mold, Click Here or give us a call 24/7 at 949-831-6201. Se Habla Espanol

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When June Gloom Storms Hit Dana Point, SERVPRO is Ready!

SERVPRO of Dana Point specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition. We have both the quantity and the best quality equipment to ensure that the storm that rolled through doesn’t leave you completed ruined.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost. The quicker the response, the less the damage, the faster it will be to get you back to pre-storm conditions.

Resources to Handle Floods and Storms

When storms hit Dana Point Coast, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams (Click Here) that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 949-831-6201 Se Habla Espanol

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Creating Happy Customers in Dana Point & Laguna Beach

Just recently a few managers in our office had the opportunity to travel back to the SERVPRO corporate for a five day long training course. We were warmly welcomed and made to feel at home very quickly. It was easy to see the amount of time and energy that went into the numerous presentation and workshops that we attended. There is a reason why SERPVOR has become the number one water damage restoration company in the nation and continues to further distance themselves from the competition.

It is because the purpose of SERVPRO corporate, and the over 1,700 franchises, has remained the same year after year, “happy customers”, It’s a message that the franchises do not take lightly. Sure, we were reminded of the importance of building the brand and being professional. We were kept up to date on technical advancements and the newly revised IICRC S500 standard for Water Damage. We were given advice on how to properly staff and grow our business. But at the end of the day all of that information was for the sole purpose of creating a happy customer. Although each franchise is independently owned and operated, I truly believe that most of the franchise owners have the sole purpose of creating happy customers.

It’s easy to get caught up in the day to day operations and employee drama that exists in every workplace, but our customers rely on us to make a disaster better, not add to the stress of it all and make it worse. To take the damage of a fire, sewage backup, water loss or mold situation and make it better, to make it Like It Never Even Happened, that is what our goal is at the start and end of each job. After a hard day of cleaning soot from walls, extracting water from carpet or removing sewage from a flooded crawlspace, all of us here at SERVPRO take pride in the true purpose of our company…creating happy customers.

Check out the truth from the customer’s mouths…Customer Testimonials

 

Pin Hole Leaks In Laguna Beach Pipes

SERVPRO of Laguna Beach just finished a water damage in Laguna Niguel at the Phillips residence. This is the 8th time this family has had a water leak caused by a pinhole in a copper pipe. If you live in south Orange County you are probably all to familiar with this scenario. Even if your fortunate enough to have not had this happen to you, someone you probably know, a friend, a neighbor or colleague has had a pin hole leak in their home. These little leaks that often go unnoticed have caused millions in damages to home owners in the South Orange County area. So much damage in fact that homeowners, homeowners associations and builders have sued the water district in an effort to re-coupe their losses. They alleged that the water district knew about the corrosive nature of the chloramines used to disinfect the water.  In 2015 a just tossed out the class action lawsuit. “The judge ruled that the districts can’t be sued because they’re following state and federal standards for safe drinking water” (Refer to this article

To add insult to injury, homeowners insurance companies are choosing not to insure homes that have had multiple water leaks. Labeling these homes as high risk, even non-renewing current policy holders. If they do insure these homes they are excluding water damage on the policy for the first 5 years and sometimes requiring proof that a re-pipe or epoxy coating of the copper pipes has been completed. In addition the cost of insuring these homes has gone up. According to some insurance agents 5 times the normal premiums. And just when you thought it couldn’t get any worse, even the real estate market is feeling the strain. The added expense of insuring a high risk home has caused many buyers to walk away from a purchase.
So what’s the solution? Be an the look out! Performing a weekly or bi-weekly walk thru of your home can help you to catch leaks before they cause to much damage. Be sure to look in those hard to see closets and walk behind the sofa and furniture. Look for bubbling of the paint above the baseboard line. Or discoloration to the flooring or walls. If you think that you may have suffered a pin hole leak in your home call SERVPRO right away for a free inspection. Turn off the water to your home when on vacation or even when your not home  during the day. If you have had multiple leaks look into getting your home re-piped or epoxy coated to prevent future pin hole leaks.
For further reading, feel free to check out our Water Information Page:
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